The fine print,
made simple.

Returns + exchanges

Almost everything we make is custom — produced to your approved mockup, in your colors, with your names, numbers and crest. Because of that:

• Custom and personalized items are final sale. We can't take them back for change of mind or for a size you picked on your order form.
• If we got it wrong, we fix it. If an item arrives faulty, damaged, or different from your approved mockup (wrong color, spelling, number or placement), we'll remake or refund it at no cost to you.
• Tell us within 14 days of delivery. Please report any issue within 14 days of receiving your order. Items should be unworn, unwashed and in their original packaging, unless the issue is a defect.
• Sizing. We send a size chart and can send a size sample before production. Size exchanges on custom pieces aren't included, but we're happy to reprint extra sizes at a reduced team rate.
• Non-custom items. Plain, non-personalized items can be returned within 14 days of delivery if unworn and in original packaging. Return shipping is paid by the customer.

How to start a return

1. 01
   Email us

   Send an email to info@kitfit.us with the subject “Return request” and your order number or team name.

2. 02
   Show us the issue

   Tell us which items are affected and what's wrong, with a few clear photos, and include how many pieces it affects.

3. 03
   We reply within 2 working days

   We'll review it and confirm whether we'll remake, replace or refund — and send return instructions if we need the items back.

4. 04
   Remake or refund

   Approved remakes go straight into production. Refunds go back to your original payment method within 5–10 business days after approval.

Production + shipping

• Every order starts with a design mockup. Production only begins once you approve the mockup (and the sample, if you ordered one).
• Typical production time is 6–12 weeks from approval, depending on the product, quantity and finish. We'll confirm your timeline on your quote.
• Shipping costs and delivery estimates are shown on your quote. Tracking details are sent once your order ships.
• Delivery dates are estimates. We'll always tell you early if something changes.

Terms + conditions

By placing an order with KITFIT. you agree to the following:

• Quotes. Prices are quoted per order and are valid for 30 days unless stated otherwise.
• Payment. Orders are confirmed with the deposit shown on your quote. The remaining balance is due before your order ships.
• Approval. You are responsible for checking your mockup — spelling, names, numbers, sizes, colors and placement — before approving it. Approved details are produced as shown.
• Artwork + logos. You confirm you own or have permission to use any logo, crest, name or artwork you send us. We may decline designs that infringe someone else's rights.
• Color. Screen colors and printed or dyed fabric can differ slightly. We match as closely as possible to your approved sample.
• Cancellations. You can cancel before production starts. Design and sampling work already completed may be charged. Orders can't be cancelled once production has started.
• Our work. We may share photos of finished products in our portfolio and social channels without naming you. Tell us if you'd prefer we don't.
• Liability. Our liability for any order is limited to the amount paid for that order.
• Governing law. These terms are governed by the laws of the State of California, USA.

Privacy

We only use the details you send us — name, email, team details, sizes and artwork — to quote, produce and deliver your order and to reply to you. We don't sell or rent your information. To ask for your details to be updated or deleted, email info@kitfit.us.